Support

A mechanical machine has very few ways to go wrong.

No power, no network, no firmware. Most of what people call a fault turns out to be an empty coil, a full coin box, or a mechanism set for the wrong vend. Here is how to tell — and when to call us.

Running the machine

The five things keyholders ask about.

Restocking

The quick-loading coil system takes packeted product directly — no sleeves, no cartridges, no tools.

How often

Set by your traffic, not by us. The Lexan window shows the coils, so a keyholder can read levels in passing and top up on a round they already walk.

Changing a line

You can swap what sits in a column at any restock. Nothing is locked to a selection, so a seasonal category can come and go without a service call.

Capacity

The Health-Aid Six-Select holds over 200 products across six selections.

If a coil does not turn

Check the product is seated in the coil and the column is not overfilled. If it still will not turn, stop and contact us rather than forcing it.

Vend settings

The all-steel coin mechanism is adjustable, and you can change your mind after installation.

What it accepts

Tokens, free-vend, or coins — the mechanism is adjustable for nickels, dimes, quarters and most foreign coins.

Free-vend

Common in workplaces and on manufacturing floors, where the contents are treated as a facilities or safety cost rather than revenue.

Tokens

Useful in hotels and campuses where you want a controlled hand-out at a desk instead of loose change in a corridor.

Emptying the coin box

The coin box is steel and separately secured. Empty it on the same round as restocking.

Keys & security

A dual steel lock system, a powdercoated steel cabinet and an impact-resistant Lexan window.

Who should hold a key

One named keyholder is enough — facilities, EHS, housekeeping or the front desk, depending on the building.

Unsupervised locations

Residence halls and public corridors are where the dual lock earns its keep. Mount within the secure envelope of the building where you can.

Spare or replacement keys

Available on request — contact us with the unit and the site.

Reordering

Repeat the same assortment, or adjust it as the building changes.

Same again

Tell us the site and we will repeat the last assortment. Purchase-order paths are supported for procurement teams that need one.

Changing the mix

If a column is not moving, say so — we will propose a swap. Cold & allergy in particular is worth revisiting twice a year.

Adding machines

Additional units for the same site or portfolio are quoted the same way as the first.

Warranty

One year manufacturer’s warranty on the Health-Aid Six-Select.

Whose warranty

The manufacturer’s. We are the supplier, so we handle the claim with them on your behalf rather than leaving you to chase it.

Other units

Terms vary by machine and are confirmed in writing with your quote. If you need them before ordering, ask and we will send them.

Making a claim

Contact us with the site, the unit and what is happening. Photographs of the cabinet and the mechanism speed this up considerably.

Getting help fast

Send us these three things.

It is almost always enough to resolve a question in one reply rather than four.

The site

Building name and address, and who the keyholder is. If you run several sites, tell us which one — assortments and units differ.

The unit

Which machine, and roughly when it was installed. A photograph of the front of the cabinet answers most of this in one go.

What is happening

What you expected and what the machine did instead — a coil that will not turn, a coin that returns, a selection that empties too fast.

The Safety Authority supplies and services these machines; we are not the manufacturer. Nothing here is medical advice — questions about what your site should carry belong with your own safety officer or occupational health provider.

Still stuck?

Tell us what the machine is doing.

Send the site, the unit and the symptom. Most questions come back answered the same day.

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